Retail Management
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As a global service provider, our skilled technical team can quickly step into a variety of roles to ensure smooth and uninterrupted operations. Based on the client’s needs, we offer both outsourced technical staff and the option to set up an Offshore Development Center (ODC). This helps maintain business continuity while providing high-quality service at a competitive cost.
We are committed to aligning our services with each client’s culture and skill expectations. During an ODC engagement, our dedicated team focuses exclusively on the client’s projects and is given flexible working arrangements as needed.
Mnfotech has over a decade of experience in successfully providing technical resources offshore/onsite in various technology-dominant areas.
Features:
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Project management with utmost quality and lesser cost.
- Flexible to work in different time zones for quicker delivery.
- Availability of staff within no time, hence saving recruitment headache.
- Better focus on other domains which were hampered due to financial issues.
- ODC will act as an extended team for the client assuring full control.
Customer Service, Call Center & Sales Automation
Our CRM application is an all-in-one Customer Relationship Management (CRM) solution designed to meet the needs of medium to large organizations across various industries.
This e-CRM system helps companies efficiently organize, store, and manage all customer-related information. It supports improved customer service, streamlined sales processes, and better call center operations by keeping everything in one place.
e-CRM: Modular Customer Relationship Management System
Our e-CRM system is built on modular components, each designed to manage a specific area of customer engagement—such as Accounts, Activities, Tenders/Cases, and Opportunities. These modules support the full customer journey, from the initial tender or inquiry to post-sale support and issue resolution.
- Tender, Contact & Opportunity ManagementShare customer data across departments and track potential business leads.
- Account ManagementMaintain a complete view of all customer interactions in one centralized place.
- Email MarketingEngage prospects and existing customers with targeted campaigns and offers.
- Activity ManagementTrack and schedule emails, tasks, phone calls, and meetings.
- Content Syndication & RSS FeedsBring in relevant third-party content and news directly into the CRM interface.
- Interface ConsolidationLink external websites and web apps into the CRM, transforming it into a unified dashboard for users and administrators.
- Calls Management
- Leads Management
- Contact Management
- Account Management
- Activities Management
- Dashboard
- Quotes
- Order Management
- Invoice Management
- Opportunity Management
- Meetings
- Customizable Reports
- Admin and User Management
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